Who We Are

Our website address is: http://onlyvanscampers.co.uk. Only Vans Campers is dedicated to advertising camper vans, showcasing our camper van building services, and providing a platform for users to engage with us through contact forms, search features, and email sign-ups.

What Data We Collect and Why

Comments

When visitors leave comments on the site, we collect the data shown in the comments form, including the visitor’s name, email address, and the comment content. We also collect the visitor’s IP address and browser user agent string to help with spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service Privacy Policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Contact Forms

When you submit information through our contact forms, we collect personal data such as your name, email address, phone number (if provided), and any additional information you include in your message. This data is used to respond to your inquiries, provide information about our camper vans or services, and improve our customer service.

Email Sign-Up (Campaign Monitor)

If you sign up for our email newsletter through our website, we collect your email address and, if provided, your name. This data is stored and processed by Campaign Monitor, our third-party email marketing service provider, to send you updates, promotions, and news about our camper vans and services. You can unsubscribe at any time using the link provided in our emails. Campaign Monitor’s Privacy Policy is available here: https://www.campaignmonitor.com/policies/#privacy-policy.

Search Features

Our website’s search functionality may collect anonymised data about your search queries to improve the user experience and optimise our content. This data does not include personally identifiable information unless you are logged in and have provided such information.

Google Analytics

We use Google Analytics to collect anonymised data about how visitors use our website, such as pages visited, time spent on the site, and referral sources. Google Analytics uses cookies to track this information. The data helps us understand user behaviour and improve our website’s performance. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on: https://tools.google.com/dlpage/gaoptout. Google’s Privacy Policy is available here: https://policies.google.com/privacy.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

If you leave a comment on our site, you may opt in to saving your name, email address, and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me,” your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after one day.

You can manage your cookie preferences through your browser settings. Note that disabling cookies may affect your experience on our website.

Embedded Content from Other Websites

Articles on this site may include embedded content (e.g., videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who We Share Your Data With

We do not sell or share your personal data with third parties except as described below:

Campaign Monitor: If you sign up for our newsletter, your email address and name (if provided) are shared with Campaign Monitor for email marketing purposes.
Google Analytics: Anonymised data is shared with Google Analytics to analyse website usage.
Spam Detection Services: Visitor comments may be checked through an automated spam detection service, which may process your IP address and comment content.
Service Providers: We may share data with trusted service providers who assist us in operating our website, such as hosting providers, provided they agree to keep your data confidential.
Legal Requirements: We may disclose your data if required by law or to protect our rights, property, or safety.

If you request a password reset, your IP address will be included in the reset email.

How Long We Retain Your Data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

Data submitted through contact forms is retained for as long as necessary to fulfil the purpose of your inquiry, typically up to one year, unless you become a customer, in which case we may retain it longer for customer service purposes.

Email sign-up data in Campaign Monitor is retained until you unsubscribe or request deletion.

For users who register on our website (if any), we store the personal information provided in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

Google Analytics data is retained for up to 26 months, as per Google’s data retention policies.

What Rights You Have Over Your Data

Under the UK General Data Protection Regulation (UK GDPR) and other applicable laws, you have the following rights over your data:

Access: You can request a copy of the personal data we hold about you.
Rectification: You can request correction of inaccurate or incomplete data.
Erasure: You can request that we erase your personal data, except for data we are obliged to keep for administrative, legal, or security purposes.
Restriction: You can request that we restrict the processing of your data in certain circumstances.
Objection: You can object to the processing of your data for direct marketing or other purposes.
Data Portability: You can request to receive your personal data in a structured, commonly used, and machine-readable format.

If you have an account on this site or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. To exercise these rights, please contact us at [insert contact email].

Where Your Data Is Sent

Visitor comments may be checked through an automated spam detection service, which may involve transferring data to servers outside the UK. Campaign Monitor and Google Analytics may also process data on servers located outside the UK, but they comply with applicable data protection laws, including the UK GDPR.

Contact Us

For any questions about this Privacy Policy or to exercise your data rights, please contact us at:

Only Vans Campers
[Insert contact email]
[Insert physical address, if applicable]

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with a revised “Last updated” date.